Returns & Refunds

Made-to-Order Products

 Many Clearly Seasonal physical products are made to order specifically for you. Because production begins after an order is placed, we generally cannot accept returns or exchanges for a change of mind, an incorrect size or colour selection, or other preference-based reasons.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 30 days of delivery so we can help make it right.
Include your order number and clear photos showing the item and the issue. Depending on the circumstances, an eligible order may be resolved with a replacement or refund.

Cancellations & Order Changes

If you need to cancel or change an order, please contact us as soon as possible. Because many products are made to order, changes or cancellations may no longer be possible once an order has entered production.

Returns

Please contact us before attempting to return an item. Made-to-order products should not be sent back unless we have provided return instructions.
For damaged or defective products, a physical return may not be required. We may instead ask for photographs or other information so the issue can be reviewed.

Refunds

If a refund is approved, it will be issued through the original payment method where possible. The time it takes for the refund to appear may depend on your bank or payment provider.

Digital Downloads

Because digital products are delivered electronically, they generally cannot be returned once access has been provided. If you experience a problem accessing a file or receive a defective digital product, please contact us so we can help.

Need Help?

Have a question about an order, return, or refund? Please get
in touch and include your order number whenever possible.